We recommend finalizing your diamond selection 8-10 weeks before you want your ring completed in hand. This ensures you see the most up to date and accurate options available and leaves enough time for production, which takes 4-6 weeks as each ring is crafted by hand by our master bench jewelers. If you have a tighter deadline, we will do our best to accommodate.
Jewellery orders ship using courier 2-Day within South Africa and DHL International for international orders. Overnight is available for purchase on domestic orders. Shipping method selection does not expedite production time.
All jewellery shipments require signature on delivery.
Courier 2-Day: 2 business days (excluding weekends and holidays)
Courier Overnight: arrives the next business day from 10:30am-12:30pm (excluding weekends and holidays)
DHL International: 2-10 business days (excluding weekends and holidays)
Prices and shipping fees for international orders do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Elysian Jewels is not responsible for these fees, nor for Customs-related delivery delays.
If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser.
The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
At this time we do not offer returns as most of our orders are made-to-order.
If your piece arrives damaged, please contact us at hello@myelysianjewels.com immediately within 24 hours of receiving your package.
To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean pearls with any chemicals, abrasives or solvents.
Customization is available within our fine jewelry line. Please contact hello@myelysianjewels.com with the subject “Customization” for specific inquiries.
Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.
All our diamonds are GIA certified
All Elysian fine jewelry sales are final and cannot be cancelled or changed. If you need to make a change to the shipping address before your order is fulfilled, please email hello@myelysianjewels.com
with the subject “Address Change” and your order number.
We stand behind the quality of our pieces. We offers a complimentary lifetime warranty on all Bespoke and bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing pavé stones.
This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.
If you encounter any problems with your engagement ring or wedding band, we will be sure to fix it.
Please kindly note that any work performed on our pieces by anyone outside Elysian Jewels will void this warranty.
Gift Cards NEVER expire and may be combined with any other promotions!
Gift certificates are delivered directly to the recipient via email and contain instructions to redeem them at checkout.
Once you select an any piece of jewellery we ask for a 50% deposit within 24-48 hours. This will secure your order or diamond and we will begin production on your piece. Payment is accepted in the form of wire transfer, EFT or Pay pal. We do not offer financing at this time. Before shipping, the remaining 50% must be paid in full.
Shipping is free within South Africa. We ship world wide but shipping costs to other countries will apply. As well as taxes.
We are a dollar based company. Gold is denominated in U.S dollars. Therefore there is a relationship between the price of gold and the dollar, in that there can be an effect on gold prices as the value of the dollar rises and falls. And because we buy gold in dollar value the price therefore is accommodated to the value. We try very hard to keep our prices competitive with this in mind. However the exchange rate also effects when compared to the dollar.